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Noticeboard

NEWS - We are in the process of updating our telephone system, please bear with us during this time.

Click on this link for more information for parents on Covid advice for children under 12 years

Important Information

Please can we let you know that the The Lakes Medical Centre will be opening from 8am and closing daily from 1pm until further notice.

You will still be able to speak to us by telephone. 

From 1.30pm, all calls to the Lakes Medical Centre will be automatically transferred to our sister site - The Maples Medical Centre.

Please note that access to entering the building is limited at this moment in time

To reduce your need to visit the surgery: -

  • Check your symptoms online via 111.nhs.uk/ to direct you to the right place before contacting us.
  • If you or a family member living with you have any symptoms of the Coronavirus, stay at home and self-isolate as directed. Ring 111 if your symptoms get worse.
  • Call into a pharmacy for any minor aliments for them to assess and direct you – please use this link for more information on minor ailments.
  • Order your repeat medication on-line  via patientaccess.com or SMCCG.MaplesMedical@nhs.net 
  • Ask a friend or family member to become a proxy through Patient Access to order your medication for you, or see if they will post your request.
  • Send any general questions to the SMCCG.MaplesMedical@nhs.net mailbox.
  • Post your prescription requests outside in the surgery post box rather than coming in.
  • Send us an email or drop us a note asking us to contact you if you don’t know what medication it is that you need to order, and we will contact you back asap.
  • Ask the Drs medical questions via On-Line Consult - https://www.online-consult.co.uk/org/maples-medical-centre
  • Make sure that you give us plenty of notice when ordering your medication (don’t leave it to the last minute).
  • We are sending prescriptions electronically to your Pharmacist, so please check with them first to see if they have received it before contacting the surgery.
  • Ring for a telephone consultation, or an enquiry.

calendarAppointments

GP Appointments

Our appointment system allows quick and easy acess to a doctor.  Our phone lines are open from 8am for an on the day consultation with a doctor.

  • You can telephone the surgery between 8am and 6pm, Monday - Friday. 
  • Receptionist will check your contact details.
  • You will be contacted by a GP, who in consultation with you will decide on the best treatment for you.  If necessary you may be asked to come in to see the doctor.
  • There will be expectations for people with Learning Difficulties, deaf, Language difficulties and anyone who does not have a telephone. (They will still be able to book appointments at reception).

REMEMBER - many Minor Ailments can be treated (free) by the local Pharmacist.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. A full list of services and clinics can be found on the relevant page of this website.

Attending Late

If you are more than 10 minutes late for your appointment you will be asked to take a seat whilst the receptionist speaks with the relevant clinician to see if you can still be seen.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website