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Noticeboard

NEWS - We are in the process of updating our telephone system, please bear with us during this time.

Click on this link for more information for parents on Covid advice for children under 12 years

Important Information

Please can we let you know that the The Lakes Medical Centre will be opening from 8am and closing daily from 1pm until further notice.

You will still be able to speak to us by telephone. 

From 1.30pm, all calls to the Lakes Medical Centre will be automatically transferred to our sister site - The Maples Medical Centre.

Please note that access to entering the building is limited at this moment in time

To reduce your need to visit the surgery: -

  • Check your symptoms online via 111.nhs.uk/ to direct you to the right place before contacting us.
  • If you or a family member living with you have any symptoms of the Coronavirus, stay at home and self-isolate as directed. Ring 111 if your symptoms get worse.
  • Call into a pharmacy for any minor aliments for them to assess and direct you – please use this link for more information on minor ailments.
  • Order your repeat medication on-line  via patientaccess.com or SMCCG.MaplesMedical@nhs.net 
  • Ask a friend or family member to become a proxy through Patient Access to order your medication for you, or see if they will post your request.
  • Send any general questions to the SMCCG.MaplesMedical@nhs.net mailbox.
  • Post your prescription requests outside in the surgery post box rather than coming in.
  • Send us an email or drop us a note asking us to contact you if you don’t know what medication it is that you need to order, and we will contact you back asap.
  • Ask the Drs medical questions via On-Line Consult - https://www.online-consult.co.uk/org/maples-medical-centre
  • Make sure that you give us plenty of notice when ordering your medication (don’t leave it to the last minute).
  • We are sending prescriptions electronically to your Pharmacist, so please check with them first to see if they have received it before contacting the surgery.
  • Ring for a telephone consultation, or an enquiry.

When We Are Closedclosed_sign

The emergency service in this area is run by GotoDoc and is staffed with local GP and nurses from Greater Manchester.

GotoDoc offers phone advice, appointments at the GP Centre in Wythenshawe Forum or at Manchester Royal Infirmary, and if necessary, will provide home visits. All details of any out of hours consultations are communicated back to your own GP so that they are aware of the situation.

To contact a doctor when the surgery is closed please still use the surgery numbers 0161 498 8484 or 0161 980 4510 and your call will be re-directed.

Please do not attend the emergency centres without phoning first. In the interest of patients all telephone conversations are recorded. These recordings are strictly confidential in the same way as written medical records.

If your call is not re-directed after phoning the surgery telephone number it would then be appropriate to phone GotoDoc on 0161 - 336 - 5958.

NHS Direct

You should use the NHS 111 call service or use this link NHS 111  if you urgently need medical help or advice but you don’t think its a life-threatening situation. Call 111 if:



    • you need medical help fast but it's not a 999 emergency.

    • you think you need to go to A&E or need another NHS urgent care service.



A triage nurse will assess your situation and take appropriate action. This could simply be by offering advice or where necessary by making arrangements for you to be seen by a doctor.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency. 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website